Clinical Operations Lead

Posted 20hrs ago

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Job Description

UR Clinical Operations Lead acting as a clinical consultant for large hospital systems. Focused on optimizing utilization review and denial management initiatives for healthcare organizations.

Responsibilities:

  • Serve as the primary clinical consultant for assigned hospital and health system clients.
  • Build and maintain strong relationships with client leadership, including Case Management Directors, Revenue Cycle Leaders, Physician Advisors, and C-suite executives.
  • Conduct assessments of utilization review processes and identify opportunities for operational improvement.
  • Provide strategic recommendations to improve authorization processes, reduce denials, and optimize reimbursement.
  • Facilitate client meetings, present findings, and communicate project updates to stakeholders.
  • Support implementation of process improvements and monitor performance metrics.
  • Review inpatient and outpatient utilization management processes for compliance and efficiency.
  • Analyze denial trends, payer behavior, and utilization patterns.
  • Collaborate with physician advisors and operational teams to improve medical necessity documentation and appeal success rates.
  • Provide guidance on CMS, Medicare, Medicaid, and commercial payer requirements.
  • Assist clients with length-of-stay management, authorization processes, and denial prevention strategies.
  • Develop and implement best practices related to utilization management and revenue integrity.
  • Educate client teams on regulatory changes, payer requirements, and industry best practices.
  • Develop training materials, workflows, and standard operating procedures.
  • Mentor and support internal consultants and clinical team members.
  • Serve as a subject matter expert during client engagements and business development opportunities.

Requirements:

  • Minimum of 7 years of Utilization Review, Case Management or Revenue Cycle experience.
  • Minimum of 3 years working directly with hospital systems in a consulting or client-facing capacity.
  • Strong understanding of: Hospital revenue cycle operations, Utilization management, Denial management, Medical necessity criteria, Payer regulations and reimbursement methodologies.
  • Experience presenting in executive leadership and facilitating client meetings.
  • Strong knowledge of Medicare, Medicaid, and commercial payer requirements.
  • Experience with electronic medical records, preferably Epic.
  • Excellent presentation and communication skills.
  • Ability to build credibility and influence stakeholders at all levels.
  • Strong analytical and problem-solving abilities.
  • Self-directed with the ability to manage multiple client engagements simultaneously.
  • Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Benefits:

  • Up to 25% travel, as required by client engagements.