Clinical Retention Specialist – Mid-Atlantic
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Job Description
Clinical Retention Specialist at Insulet enhancing long-term adoption of Omnipod products for diabetes management. Collaborating with healthcare providers to improve patient outcomes for diabetes care.
Responsibilities:
- Join a mission-driven team dedicated to simplifying life for people with diabetes.
- Drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives.
- Strengthening long‑term adoption of Omnipod® products and improving health and quality‑of‑life outcomes for people living with diabetes.
- Blend deep clinical expertise, consultative selling, and relationship management to retain customers through high‑impact education, proactive issue resolution, and personalized clinical support.
- Partner closely with internal teams and healthcare providers.
- Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.
Requirements:
- Bachelor’s degree required.
- Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD)
- 3+ years of experience training and/or supporting insulin pump patients.
- Direct experience working with healthcare providers in a diabetes care setting.
- Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
- Ability to maintain all required professional licensure and Omnipod product certifications.
- Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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