Clinical Retention Specialist – South Region
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Job Description
Clinical Retention Specialist enhancing long-term adoption of Omnipod products for diabetes care. Engaging customers and healthcare providers through targeted education and support.
Responsibilities:
- As a Clinical Retention Specialist, support customer retention through high-impact education and clinical consultation.
- Conduct proactive outreach to assess satisfaction and resolve concerns.
- Collaborate with internal teams and healthcare providers to enhance regional engagement strategies.
- Accurately document customer interactions and review engagement data to identify trends.
- Maintain current clinical licensure and CDCES certification to ensure compliant, accurate guidance.
Requirements:
- Bachelor’s degree required.
- Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD)
- 3+ years of experience training and/or supporting insulin pump patients.
- Direct experience working with healthcare providers in a diabetes care setting.
- Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
- Ability to maintain all required professional licensure and Omnipod product certifications.
- Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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