Clinical Retention Specialist
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Job Description
Clinical Retention Specialist working in the South Central region to enhance diabetes management through education and retention strategies. Collaborating with healthcare providers to support and retain patients using Omnipod therapy.
Responsibilities:
- As a Clinical Retention Specialist, work on high-impact initiatives and partner with cross-functional teams to improve health outcomes for diabetes patients.
- Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms.
- Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption.
- Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to ensure a seamless customer experience.
- Accurately document all customer interactions and support data-driven initiatives to improve retention performance.
Requirements:
- Bachelor’s degree required.
- Active, professional clinical credentials required, such as: Registered Nurse (RN) or Registered Dietitian (RD).
- 3+ years of experience training and/or supporting insulin pump patients.
- Direct experience working with healthcare providers in a diabetes care setting.
- Current Certified Diabetes Care and Education Specialist (CDCES) credential required.
- Ability to maintain all required professional licensure and Omnipod product certifications.
- Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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