Clinical Support Specialist
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Job Description
Clinical Support Specialist providing clinical support to healthcare professionals across New South Wales. Role involves education and in-servicing while traveling to clinics and hospitals.
Responsibilities:
- Provide clinical support, organise, and provide regular education/inservice to nurses, registrars and other relevant Health Care Professionals (HCPs)
- Pass on potential leads to the Regional Territory Sales Managers
- Organise and participate in trade shows and customer events.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.
- Recommend changes in products, service, and policy by evaluating results and competitive developments.
- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, and providing data back to the team.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Provide timely business reporting, activity, and results in the CRM.
- Inventory management such as counting consignment/loan stock, rep stock and providing logistics support where necessary.
Requirements:
- Bachelor’s degree in Business/Sciences and/or health science e.g. Nursing, Physiotherapy, Pharmacy etc.
- Familiarity with working within the hospital environment - familiarity in an operating room is a plus
- Strong written and verbal communication skills
- Strong ability to maintain a high level of reporting, documentation, and organisation
- Strong interpersonal skills and demonstrate ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.
- Proficiency in Microsoft Office Suite
- Proven ability to take accountability for the quality and timeliness of their work outputs
- High level of proactive problem-solving skills
- Must be willing and able to travel as required (depending on territory but up to 50%)
- High level of experience working autonomously and within a small team environment
- Must have a valid Passport, Full Driving License and Working with Children Check
Benefits:
- Dynamic work environment
- Opportunity to contribute to ground-breaking projects
- Career development opportunities
- Unlimited access to online learning
- Rewards platform with access to discounts at over 450+ Australian retailers
- Paid parental leave for primary and secondary carers
- Nurture Days
- Salary packaging including novated car leasing
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