COBRA & Direct Billing Support Specialist
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Job Description
COBRA Support Specialist offering assistance on COBRA & Direct Billing for clients and participants. Supporting customer interactions while ensuring compliance with federal regulations.
Responsibilities:
- Supports and services COBRA & Direct Billing participants
- Provides COBRA Administration in accordance with federal COBRA regulations
- Answers incoming calls and e-mails to provide support to clients, brokers, and participants
- Assists clients, brokers, and participants with navigating the COBRA & Direct Billing Portal
- Keeps organized notes of calls requiring follow-up
- Remains familiar with reporting functionality and assists clients in running and interpreting reports
- Tactfully addresses sensitive participant matters
- Assumes other duties as assigned by Manager
- Ensure privacy by following all security and HIPAA guidelines
Requirements:
- 6-12 months of direct COBRA Administration experience
- Experience with Direct Billing preferred
- Experience with WealthCare COBRA Platform strongly preferred
- Experience with RingCentral preferred
- Proficient PC Skills including Microsoft Suite (Microsoft Office, Excel, Outlook, Sharepoint, Teams)
- Bilingual, Spanish preferred
Benefits:
- Competitive salary
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
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