Communications Specialist
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Job Description
Communications Specialist supporting Quivera Enterprises' federal IT communications, stakeholder engagement, and organizational change-management initiatives. Developing messaging, outreach, training, reporting, and adoption strategies for OIT.
Responsibilities:
- Plan, initiate, execute, and manage communications, marketing, and organizational change management activities supporting OIT
- Develop and manage communications strategies, branding, messaging, and outreach for the ACIO, OIT programs, services, initiatives, and related portals
- Develop audience-tailored communications plans and materials
- Create clear, engaging, audience-appropriate content for internal and external stakeholders
- Develop presentations, briefings, white papers, broadcast messages, announcements, and other communications products
- Support OIT projects, programs, initiatives, functional areas, web portals, and approved communications channels
- Improve communications products for quality, clarity, consistency, accessibility, effectiveness, and customer satisfaction
- Develop and implement organizational change management plans for awareness, readiness, adoption, and sustained use of IT systems, services, and processes
- Develop engagement strategies for technology implementations, process changes, modernization initiatives, and organizational transformation
- Identify stakeholder groups and communication needs; develop targeted messaging explaining changes, impacts, expectations, timelines, and resources
- Support training, awareness, readiness, and knowledge-transfer activities
- Monitor stakeholder feedback and adoption concerns and recommend engagement activities
- Develop and support stakeholder and customer surveys; analyze feedback and recommend improvements
- Facilitate meetings, stakeholder discussions, working sessions, and planning activities
- Organize complex information and develop action-oriented plans, artifacts, and deliverables
- Coordinate stakeholder input and provide communications strategy, planning, process, and documentation expertise
- Recommend service improvements and customer-satisfaction initiatives
- Support performance dashboards and communications, engagement, and service-delivery metrics
- Track activities, deliverables, milestones, risks, issues, and action items
- Prepare weekly status reports and maintain communications documentation
- Meet project schedule, quality, performance, and reporting requirements
- Support the Office of Information Technology for Wichita Tribal Enterprises, a Quivera Enterprises subsidiary, subject to contract award
Requirements:
- Minimum of four (4) years of experience developing communications or marketing documentation, reports, manuals, presentations, and related materials for IT programs or projects
- Experience developing and executing communications strategies, plans, messaging, and stakeholder outreach activities
- Excellent written and verbal communication skills, including communicating technical, program, and organizational information to audiences with varying technical knowledge
- Ability to create training videos and conduct training activities
- Proficiency with Microsoft Office products, including editing, formatting, proofreading, and correcting documents and presentations
- Ability to inspect and evaluate communications products for quality, clarity, accuracy, consistency, readability, and effectiveness
- Strong command of English spelling, grammar, composition, and usage
- Ability to facilitate meetings, coordinate stakeholder input, organize complex information, and develop action-oriented deliverables
- Ability to develop presentations, briefings, white papers, broadcast communications, and stakeholder-facing materials
- Ability to manage multiple priorities and meet project schedule, quality, performance, and reporting requirements
- U.S. Citizenship Required
- Must be able to obtain and maintain the required Government security clearance and/or suitability determination
- Must meet all applicable federal contract requirements
- Preferred: experience supporting federal government agencies or federal programs
- Preferred: experience supporting federal IT modernization, organizational change management, stakeholder engagement, or technology-adoption initiatives
- Preferred: experience supporting the U.S. Department of the Interior and/or Indian Affairs
- Preferred: experience developing communications for enterprise IT services, programs, systems, or technology implementations
- Preferred: experience developing stakeholder surveys, analyzing customer feedback, and supporting performance metrics or dashboards
- Preferred: active Government security clearance
Benefits:
- Equal Opportunity Employer committed to an inclusive workplace
- Indian Preference may apply in accordance with applicable tribal, federal, and contractual requirements where authorized by law
- Work in a professional office or remote work environment
- Reasonable accommodation for essential job functions
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