Community Manager
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Job Description
Community Manager building family engagement, advocacy, and insights across Nex’s active-play gaming communities. Turning customer conversations into stories and product recommendations.
Responsibilities:
- Own day-to-day community engagement and member experience across Nex community channels
- Publish community content, prompts, announcements, and product education
- Support and provide direction to moderators
- Maintain moderation workflows, escalation paths, and community guidelines
- Identify emerging questions, concerns, trends, and opportunities
- Build relationships with engaged families, advocates, beta testers, and super users
- Identify compelling customer stories, testimonials, and use cases
- Conduct interviews and surface stories for Brand, Content, PR, and Marketing
- Help create pathways for customers to become advocates, testers, ambassadors, or contributors
- Identify recurring themes, needs, sentiment, and customer feedback across community channels
- Gather insights through discussions, surveys, interviews, and research initiatives
- Produce recurring Voice of Community reports with actionable recommendations
- Partner with Product, Marketing, Support, and Research to ensure customer feedback reaches the right teams
Requirements:
- 5+ years managing online communities or customer advocacy programs
- Excellent written communication and relationship-building skills
- Experience managing Facebook Groups, Reddit, Circle, or similar community platforms
- Strong organizational and project management skills
- Ability to analyze qualitative feedback and identify actionable insights
- Comfortable working cross-functionally across Product, Marketing, Customer Support, and Research
- Experience managing multiple projects simultaneously in a fast-paced environment
- Familiarity with community analytics, survey tools, and customer feedback platforms
- Experience working with family, gaming, education, consumer technology, or lifestyle brands
- Experience with ambassador, advocate, or champion programs
- Experience supporting customer research initiatives
- Experience creating customer stories, case studies, interviews, or editorial content
Benefits:
- Competitive compensation package
- Flexible working hours and vacation policy
- Product-driven culture that treasures talents and individual growth
- Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
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