Community Manager – Brazilian Portuguese, English
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Job Description
Community Manager running Discord communities for 5CA’s gaming and tech clients. Moderating conversations, supporting events, and managing creator and ambassador workflows remotely.
Responsibilities:
- Run daily community operations across Discord
- Engage community members and maintain active, welcoming conversations
- Moderate Discord channels, enforce rules, and manage flagged content and reports, including warnings, timeouts, and bans
- Run or support events, tournaments, streams, and Discord takeovers
- Process ambassador applications and onboarding, coordinate activations, and support regional community needs
- Process creator tickets and application-server requests and help manage creator workflows
- Review winner submissions for compliance and deliver rewards for community and ambassador activities
- Track highlights, bugs, sentiment, and risks and escalate through internal channels
- Contribute to daily community feedback reporting and operational updates
Requirements:
- Advanced Brazilian Portuguese (C1 minimum) and intermediate English (B2 minimum)
- Located in Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, or Peru
- Previous online community management experience, ideally on Discord
- Previous moderation experience and ability to enforce guidelines consistently
- Ability to de-escalate conflicts with fairness and clarity
- Organized and able to process tickets, reports, and reward queues accurately
- Minimum internet speed of 15 Mb/s download and 15 Mb/s upload with international latency under 120 ms
- Minimum 8 GB RAM
- Windows 11 (except Windows S Mode) or macOS 13.0 or newer
- Processor with CPU Mark of at least 9220; 8th Gen Intel or above, or 2nd Gen Ryzen or above
- GPU with G3D Rating of 4806 or stronger
- Smartphone for two-factor authentication running Android 10.0+ or iOS 16.0+
Benefits:
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
- Innovative digital tools and comprehensive training, with access to an online training course library
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA
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