Community Manager
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Job Description
Community Manager shaping Kickstarter’s creator and backer communities across social, Reddit, Discord, and forums. Monitoring reputation, engaging users, and turning feedback into product and marketing insights.
Responsibilities:
- Monitor brand mentions, sentiment, and emerging narratives across social media, Reddit, Discord, review sites, forums, and the broader web
- Identify reputational risks, assess severity, and lead responses with Communications, Trust & Safety, Legal, and leadership
- Design and own escalation frameworks with cross-functional teams
- Build and refine response playbooks for controversies, disputes, outages, policy changes, and press-driven moments
- Run post-incident reviews
- Define community sentiment and reputation measurements
- Deliver regular reporting to senior stakeholders with recommendations tied to business and mission impact
- Represent Kickstarter in public conversations using a human, direct, and informed voice
- Participate in Reddit and Discord communities according to their rules and cultures
- Correct misinformation, de-escalate heated threads, and determine when not to respond
- Support creators and backers by directing them to resources and handing issues to Support
- Celebrate creator milestones and engage with backers
- Set voice, tone, and engagement guidelines and coach teammates
- Own a community feedback program that turns unstructured input into prioritized insights
- Track recurring pain points, feature requests, trust issues, and resulting actions
- Close the loop publicly on community-requested releases
- Build and run creator and backer advocacy programs
- Own strategy and operations for Kickstarter community spaces, including Discord and creator forums
- Align Social, Communications, and creator-facing teams on campaigns, launches, and announcements
- Select, manage, and optimize social listening and community tooling
- Track creator communities, cultural trends, competitor conversations, platforms, and community behaviors
- Translate community insights into marketing, acquisition, and product recommendations
Requirements:
- 4+ years in community management, social media, reputation management, or a related role
- Deep, demonstrable fluency in Reddit and Discord
- Hands-on experience across X, Instagram, TikTok, Facebook, YouTube, LinkedIn, Bluesky, and Threads
- Experience monitoring and managing sentiment on review and feedback sites
- Strong judgment under pressure and ambiguity
- Excellent writing skills with the ability to adapt tone to platform and situation
- Experience with social listening and community tools such as Sprout Social, Brandwatch, Sprinklr, Meltwater, or Mention
- Experience building processes and aligning cross-functional partners
- Ability to communicate clearly with executives, Legal, and Trust & Safety
- Track record of owning a community, reputation, or voice-of-customer program end to end with measurable results
- Familiarity with crowdfunding, creator economy, or maker communities
- Familiarity with platform-specific communities such as BoardGameGeek, Product Hunt, Indie Hackers, or creator-focused Discords
- Experience handling public-facing communications during controversies or policy changes
- Data skills, including building dashboards or extracting insights from large volumes of unstructured text
- Must live in or be willing to move to one of the supported US locations or the United Kingdom
Benefits:
- Fully virtual team / remote work
- Employer support for employees based in listed US locations and the United Kingdom
- Inclusive work environment
- Equal opportunity employer
- Fair and consistent interview process
- Diversity and inclusion commitment
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