Community Manager
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Job Description
Community Manager engaging with players across Reddit and Discord for Ruby Labs. Responsible for managing online discussions and building community relationships.
Responsibilities:
- Monitor and audit conversations across Reddit, Discord, Trustpilot, and Quora to identify engagement opportunities.
- Actively participate in relevant discussions, positioning our brand as a trusted and exciting voice in the sweepstakes casino gaming space.
- Manage and grow our Discord server, fostering an active, positive, and engaged player community.
- Engage across relevant Reddit communities and threads to boost brand visibility and awareness.
- Monitor and respond to Trustpilot reviews in a timely, professional, and brand-appropriate manner, addressing player feedback and showcasing our commitment to customer experience.
- Identify and contribute to relevant Quora questions and discussions, positioning our brand as a knowledgeable and credible voice in the sweepstakes casino space.
- Build and maintain a living database of engagement opportunities, trending topics, and high-value community touchpoints across all platforms.
- Develop platform-specific strategies for Reddit, Discord, Trustpilot, and Quora to grow brand awareness and community engagement organically.
- Collaborate closely with the marketing and content teams to ensure community efforts align with campaigns, promotions, and launches.
- Flag player feedback, sentiment trends, and potential issues to relevant internal teams in a timely manner.
- Track, analyze, and report on community engagement metrics and their impact on brand growth.
- Stay ahead of platform updates and cultural trends — especially within gaming and sweepstakes communities.
Requirements:
- Minimum 2–3 years of experience in community management or online community engagement.
- Strong, confident written communication skills with the ability to adapt tone across platforms and audiences.
- Hands-on experience with Reddit, Discord, Trustpilot, and Quora, including a deep understanding of how each platform operates.
- A solid understanding of community etiquette, subreddit guidelines, Discord server management, and platform-specific best practices.
- Experience managing and responding to online reviews, particularly on Trustpilot or similar review platforms.
- Comfortable working independently, managing multiple communities and priorities simultaneously.
- Data-driven mindset with experience using social listening and analytics tools.
- Familiarity with the sweepstakes casino or social gaming industry is a strong plus.
Benefits:
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.
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