Community Programs Manager
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Job Description
Community Programs Manager creating community engagement strategies for Cribl products. Fostering user interactions and driving product adoption through events and initiatives for diverse audiences.
Responsibilities:
- Design and execute a community engagement strategy that attracts, nurtures, and activates users based on adoption stage, use cases, technology stack, and desire for participation.
- Segment community journeys by cohorts (e.g., new admins, power users, partners, students), use cases, maturity levels, and motivations (learn, share, lead, build) – then craft experiences tailored to each.
- User groups (virtual and in-person):
- Formalize and document the user group program for repeatable, global scale.
- Centralize content and best practices to make it easy for leaders to host high-quality sessions.
- Recruit and enable user group leaders in key geographies, with simple self-service paths for registration, logistics, and reimbursement.
- Community programs + Hackathons:
- Design programs (for customers, students, and partners) that help users get more value from the Cribl platform.
- Inspire users to explore new data sets, visualizations, enrichments, and workflows – and to ask better questions, close gaps, and change behaviors using Cribl.
- Integrate hands-on labs and other educational offerings as community-building experiences.
- Social support & storytelling:
- Partner with the social media team to promote community programs and surface top contributors, great threads, and big wins.
- Turn community insights and stories into content that fuels adoption and advocacy.
Requirements:
- 6+ years of experience in community management, developer relations, customer advocacy, or related roles at a B2B SaaS or infrastructure/observability company.
- Demonstrated success owning Slack/Discord or similar communities and a Q&A/forum property (e.g., Discourse, Stack Overflow, Gainsight Insided, custom platforms).
- Strong program management and facilitation skills, including running user groups, online events, and community campaigns end-to-end.
- Comfortable working with community and marketing analytics tools (e.g., CommonRoom, Google Analytics) and using data to drive decisions.
- Excellent written and verbal communication; your enthusiasm gets others to join in
- Proven track record collaborating with Sales, Marketing, Product, SEs, CSEs, and external partners to drive shared outcomes.
- Experience in observability, security, or IT operations and familiarity with Cribl products (Stream, Edge, Search, Lake) or adjacent tooling.
Benefits:
- health, dental, vision, short-term disability, and life insurance
- paid holidays and paid time off
- fertility treatment benefit
- 401(k)
- equity
- eligibility for a discretionary company-wide bonus
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