Community Strategist
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Job Description
Community Strategist working with Mighty Pro customers to create engaging community experiences for successful outcomes. Leading workshops and co-creating strategies while driving member engagement and retention.
Responsibilities:
- Serve as a strategic partner to new Mighty Pro Hosts during their onboarding phase as they set up their Network in the way that leads to maximum member adoption, engagement, and retention.
- Facilitate impactful workshops with Hosts and their teams that establish strong foundations in community design, content cadence, and engagement strategy.
- Deliver targeted training on feature utilization, member onboarding flows, and tactical programming to drive adoption, activation, and retention.
- Provide creative input and feedback on brand elements like landing pages, welcome experiences, email sequences, and network messaging to ensure a cohesive and compelling member journey.
- Own the development and delivery of strategic Community Design Plans—including network architecture, monthly themes, onboarding flows, and launch programming calendars.
- Collaborate closely with Launch Specialists and Implementation teams, providing timely information and handling lightweight setup tasks directly where appropriate.
- Ensure clarity, consistency, and excellence in the execution of space configuration, access structure, and end-to-end member experience.
- Maintain regular updates to internal stakeholders on Host performance, needs, risks, and outcomes—contributing to visibility and cross-functional alignment.
- Contribute to shared knowledge across the Customer Success team by capturing and scaling best practices, identifying emerging trends, and improving playbooks.
Requirements:
- 6+ years of client-facing experience, ideally working with strategic accounts or supporting 5–6 figure engagements in a SaaS, media, or creator-focused business.
- 2+ years experience in a consulting, business coaching, or agency role.
- Strategic thinker and tactical executor—you can map out long-term plans, define metrics for success, and follow through on details to deliver.
- Deep understanding of community-building and digital member experiences; you’re passionate about helping others create belonging at scale.
- Excellent communicator and facilitator, with confidence in guiding executive teams through planning, decision-making, and feedback cycles.
- Master of meetings—you show up with a plan, gather input with nuance, read the room, and close with clear decisions and next steps.
- Adaptable and proactive, energized by growth and ambiguity, and always seeking ways to streamline and improve.
- Highly collaborative and cross-functional, thriving when working across CS, Implementation, Product, and Strategy to elevate outcomes.
- Radically curious, with a growth mindset and drive to keep learning about Hosts, their businesses, and how digital communities are evolving.
Benefits:
- A dynamic, remote-first work culture that values creativity, autonomy, and bold thinking.
- Comprehensive benefits, including health, vision, dental, and generous paid time off.
- Clear opportunities for professional growth, including leadership pathways and skill development support.
- The chance to shape the future of how communities, creators, and brands thrive online—with the team that’s building what’s next.
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