Community Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Community Manager growing Shibari Study’s global shibari education community. Moderating channels, running engagement programs, and turning member feedback into product and messaging insight.
Responsibilities:
- Own day-to-day community management across Discord, Reddit, and the native community platform, including moderating discussions, answering questions, and maintaining a warm, on-brand tone
- Manage social media comment sections by responding to questions and feedback, moderating spam and abusive content, and routing support issues
- Build and maintain community guidelines, moderation policies, and escalation paths
- Recruit, train, and support volunteer moderators and community ambassadors
- Partner with Product, Marketing, and Support to incorporate community and social feedback into roadmap and messaging decisions
- Design and run engagement programs such as AMAs, events, contests, and challenges
- Track community health metrics including active members, retention, sentiment, response times, social comment response rates, and sentiment
- Draft and distribute community communications including announcements, changelogs, and FAQs
- Identify, nurture, and recognize community champions and superusers
- Monitor community and social conversations for emerging issues, bugs, or reputational risks and escalate appropriately
- Contribute to broader community strategy and help set growth and retention goals and priorities
- Report to the Chief of Staff
Requirements:
- 2+ years experience managing online communities (Discord, Reddit, forums, social media, or similar) at a meaningful scale
- Excellent written communication and a strong sense of tone and voice
- Hands-on experience with Discord moderation/bots and Reddit moderation tools
- Comfortable working with engagement and retention metrics, and turning data into action
- Calm under pressure, skilled at de-escalating conflict and enforcing guidelines fairly and consistently, including in public-facing social threads
- Self-starter who can work independently across time zones and async
- Genuine enthusiasm for community-building and for our product
- Familiarity with community platforms beyond Discord/Reddit (e.g. Circle, Discourse, Facebook Groups, a custom native app) preferred as a nice-to-have
- Experience with social media management or social listening tools (e.g. Sprout Social, Hootsuite, Brandwatch) preferred as a nice-to-have
- Light content creation skills (graphics, video, memes) for community engagement preferred as a nice-to-have
- Experience mentoring or managing a volunteer moderator team preferred as a nice-to-have
Benefits:
- Potential to grow into a full-time role
Similar Jobs
Community Connector
Community Connector building Jewish relationships, gatherings, and micro-communities for Palm Beach County Federation. Strengthening belonging and engagement throughout Jewish Palm Beach.
Community Moderator – External Contractor
Community Moderator supporting Udacity’s online scholarship communities from India. Moderating forums, assisting learners, enforcing guidelines, and engaging students part-time.
Community Moderator – External Contractor
Community Moderator supporting Udacity’s UAE scholarship communities. Moderating forums, assisting learners, enforcing guidelines, and driving engaging online learning experiences.
Community Moderator – External Contractor
Community Moderator supporting Udacity’s online scholarship communities. Moderating forums, assisting students, enforcing guidelines, and increasing learner engagement.
Community Manager, Dutch Speaking
Community Manager growing Reddit’s Dutch communities through moderator development, data-driven initiatives, and localized consumer growth. Supporting Reddit’s international expansion beyond the US.
Community Manager, French Speaking
Community Manager growing Reddit’s French-speaking communities and moderator networks. Driving local growth initiatives and consumer operations across the UK or Ireland.
RN Patient Educator – Home & Community Based Services
RN patient educator coordinating clinical staff orientation, education, and competency programs. Supporting Sanford Health’s rural healthcare system through mentoring, documentation, and community education.
Community Manager – LatAm
Community Manager growing LATAM communities across Meta, TikTok, Telegram, and Discord. Creating localized content and campaigns for Sisu Group’s iGaming and sports betting brands.
Community Manager – Twitter, Discord
Community Manager growing Recraft’s AI design creator partnership community. Running Discord, social channels, creator programs, and launch campaigns for Recraft’s image-generation tools.
Community Manager
Community manager intern creating social content, campaigns, and influencer strategies for DJOSSYE’s international eco-friendly stain-remover business. Fully remote, two-month internship.
Fellow, Sustainable Community Development
Environmental justice fellow advancing NAACP sustainable community and climate advocacy. Developing campaigns, partnerships, research, and policy strategies with the Center for Environmental and Climate Justice.
Community Marketing Coordinator
Community Marketing Coordinator supporting Fatburger franchisees with local marketing plans, openings, events, partnerships, and community activations. Using market insights and digital tools to drive restaurant traffic and profitable sales.
Community Lending Analyst
Community Lending Program Analyst advancing Guild Mortgage’s national affordable-homeownership initiatives. Analyzing event performance and coordinating outreach programs, partners, vendors, and community events.
Community Manager
Community Manager shaping scalable communities, ambassador programs, and product feedback loops for Sia’s global consulting and marketing advisory business. Driving adoption, advocacy, and growth across markets.
Community Lead
Community Lead growing Kraken Pro’s crypto trading community for Payward, the financial infrastructure company behind Kraken. Engaging traders, running programs, and translating community feedback into product improvements.
Community Lead
Community Lead growing Kraken Pro’s trader community across social and trading channels. Building ambassador programs, rapid market communications, and product feedback loops for a global crypto platform.
Community Manager
Community Manager building family engagement, advocacy, and insights across Nex’s active-play gaming communities. Turning customer conversations into stories and product recommendations.
Head of Community
Head of Community driving strategy, membership growth, and P&L performance for Up World, a community and accelerator for ambitious start-up marketers. Leading the team and shaping its next chapter.
Part-Time Community Moderator
Community Moderator safeguarding Tandem’s global language-learning community. Reviewing reports, applications, and member inquiries across a remote international team.
New Media Manager, Social and Community Growth
New Media Manager growing Solana Foundation’s blockchain ecosystem beyond X. Creating platform-native video formats, managing production, and expanding regional and non-English audiences.