Community Operations Manager
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Job Description
Community Operations Manager leading community strategies for AI-first education company. Focused on building engagement and retention through innovative community operations and insights.
Responsibilities:
- Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy
- Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation
- Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams
- Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions
- Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments
- Driving high-impact engagement during key business moments while maintaining consistent experience for existing members
- Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights
- Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions
- Monitoring and improving key community health metrics including retention, engagement, and response times
Requirements:
- Proven experience owning community operations or member experience for a high-engagement audience
- Demonstrated ability to improve engagement, retention, or community performance metrics
- Strong systems thinker who can translate community interactions into actionable insights
- Experience leveraging AI tools to improve workflows, automation, or community operations
- Ability to operate both strategically and hands-on in a fast-paced, high-growth environment
- Strong communication skills with the ability to balance empathy and execution
- Experience working in launch-driven or high-intensity business cycles preferred
- Highly organized with strong ownership and accountability
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