Connectivity Specialist – Service Delivery
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Job Description
Connectivity specialist managing end-to-end telecommunications circuit delivery for 11:11 Systems customers. Coordinating carriers, technicians, vendors, and internal teams across complex connectivity deployments.
Responsibilities:
- Own and drive end-to-end delivery of telecommunications and connectivity services for customers
- Coordinate delivery of DIA, EPL, internet services, NIDs, public cloud direct-connects, wireless LTE, and dark fiber
- Manage the circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance
- Manage simultaneous single-site and complex multi-site connectivity deployments
- Serve as the primary customer contact during circuit delivery, providing updates and setting expectations
- Collaborate with network deployment, project management, carrier management, data center operations, carriers, vendors, remote hands teams, and field technicians
- Schedule and oversee on-site technicians performing installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting
- Coordinate carrier order milestones, site surveys, local loop provisioning, cross-connects, circuit testing, and service activation
- Manage customer access, remote hands, data center meet-me room, and cross-connect activities
- Process MACD requests for existing circuits and connectivity services
- Triage and route repair, billing, and service inquiries
- Maintain complete and auditable circuit records, milestones, notes, and documentation
- Identify and resolve risks, delays, and dependencies
- Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling agreements
- Improve delivery processes, time-to-install, and customer outcomes
- Handle administrative, reporting, and billing-readiness tasks
- Perform additional duties as assigned
Requirements:
- Bachelor’s degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery
- 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams
- Familiarity with routers, switches, NIDs, and SD-WAN appliances
- Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes
- Familiarity with delivery SLAs, standard installation intervals, and service activation timelines
- Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations
- Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook
- ServiceNow experience is a plus
- Experience with SharePoint, IRA, Remote Hands coordination, field technician dispatch and oversight, ISP/OSP construction, carrier last-mile ordering and provisioning, and AWS and/or other cloud providers preferred
- Strong customer-facing communication skills
- Highly organized with excellent attention to detail and ability to manage multiple concurrent deployments
- Ability to work in a time-sensitive, high-volume delivery environment, sometimes outside normal business hours
- Ability to work independently while collaborating effectively across teams
- Must be legally eligible to work in the United States without visa sponsorship
Benefits:
- Full-time remote work
- Professional growth opportunities
- Reasonable accommodation for qualified individuals with disabilities
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