Connectivity Specialist, Service Delivery
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Job Description
Connectivity specialist managing end-to-end telecommunications circuit delivery for 11:11 Systems customers. Coordinating carriers, technicians, vendors, and internal teams across complex connectivity deployments.
Responsibilities:
- Coordinate and manage delivery of telecommunications services and circuits to customer locations
- Own the end-to-end circuit delivery lifecycle from order acceptance through installation, turn-up, testing, and service acceptance
- Manage simultaneous connectivity deployments ranging from single-site installations to complex multi-site rollouts
- Serve as primary customer contact during circuit delivery, providing proactive communication and status updates
- Collaborate with Network Deployment Engineers, Project Managers, Carrier Management, Data Center Operations, carriers, dark fiber providers, Remote Hands teams, and field technicians
- Schedule and oversee field technicians performing hardware installations, circuit turn-ups, testing, cross-connect verification, and troubleshooting
- Provide scope, site details, and installation instructions to carrier and third-party technicians
- Track carrier milestones including site surveys, local loop provisioning, cross-connects, circuit testing, and service activation
- Coordinate carrier technicians, field dispatch, customer access, remote hands, and data center meet-me room or cross-connect work
- Manage MACD requests for existing circuits and connectivity services
- Triage and route repair, billing, and service inquiries to appropriate internal teams
- Maintain accurate, auditable circuit records, milestones, notes, and documentation
- Identify risks, delays, and dependencies and drive resolution with carriers, vendors, and internal stakeholders
- Follow delivery standards, best practices, company policies, data privacy practices, compliance training, and data handling agreements
- Contribute to continuous improvement of delivery processes and customer outcomes
- Handle administrative and documentation tasks supporting delivery, reporting, and billing readiness
- Perform additional duties as assigned
Requirements:
- Bachelor's degree preferred with 4+ years of equivalent hands-on experience in telecommunications or connectivity service delivery
- 2+ years of experience coordinating service delivery efforts, including managing or directing field technicians, carrier resources, and cross-functional teams
- Familiarity with routers, switches, NIDs, and SD-WAN appliances
- Strong working knowledge of telecommunications services and circuit delivery, including DIA, EPL/EVPL, Internet and last-mile access, NIDs, dark fiber, public cloud direct-connects, wireless LTE, and data center cross-connects and meet-me room processes
- Familiarity with delivery SLAs, standard installation intervals, and service activation timelines
- Experience managing on-site installations, technician dispatch, and coordination across multiple vendors and locations
- Strong proficiency with Microsoft products, including Microsoft and Microsoft Outlook
- Strong customer-facing communication skills
- Excellent organization and attention to detail; ability to manage multiple concurrent deployments
- Ability to work in a time-sensitive, high-volume delivery environment, sometimes outside normal business hours
- Ability to work independently while collaborating effectively across teams
- Must be legally eligible to work in the United States without visa sponsorship
- Ability to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities
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