Consumer Loan Processor
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Job Description
Remote Consumer Loan Processor managing consumer real estate loan documentation and closing pipelines. Supporting SouthState Bank customers and lenders while ensuring compliance and accurate files.
Responsibilities:
- Receive incoming consumer loan closing and title requests in the Bank’s consumer loan origination system
- Manage a pipeline of loan applications
- Collect and review consumer loan-related documents
- Review loan approvals, supporting documentation, and Bank systems to ensure due diligence is completed
- Determine HMDA eligibility, review flood determinations, title work, insurance documents, settlement/closing statements, funding documentation, disclosures, titling information, purchase contracts, entity documentation, and appraisals
- Request documentation from Customers and/or Lenders
- Order third-party services such as tax transcripts, title work, flood determinations, surveys, payoffs, VIN verification, and insurance declarations
- Obtain all underwriting conditions
- Keep Customers and Lenders updated on document requests and loan status through verbal and written communication
- Coordinate closing dates with Lenders, Customers, and/or Closing Agents
- Manage consumer real estate applications to meet department service-level agreements and critical loan dates
- Enter consumer loan origination system data accurately and timely
- Submit complete and accurate loan files to Consumer Loan Closing
- Perform other duties assigned by management
Requirements:
- High school diploma required
- One to three years of consumer loan documentation experience required
- Loan processing with real estate transactions preferred
- Microsoft Word, Excel, Adobe, and Outlook
- Knowledge of NewGen preferred, but not required
- Exceptional time management and organizational skills
- Excellent communication skills
- Basic computer knowledge and ability to learn department and Bank software
- Ability to handle simultaneous tasks and meet timelines/deadlines
- Ability to provide high-level service to internal and external customers
- Ability to work independently and in a team environment
- Ability to problem solve and appropriately escalate issues
- Must be able to sit or stand for long periods and efficiently access and interpret computer screens, documents, and reports
- Candidates may be located anywhere within the SouthState footprint: FL, GA, AL, VA, SC, NC, TX, or CO
Benefits:
- Remote work with a secure home office environment
- Reliable private internet connection required; cable or fiber preferred
- Travel may be required for meetings or Bank-sponsored events
- Reasonable accommodations for individuals with disabilities
- Annual compliance training
- New Employee Orientation
- Consumer loan processing onboarding training plan
- Additional relevant training identified by Management
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