Conversational Designer
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Job Description
Founding Conversational Designer delivering Cresta’s conversational AI platform for Australian and APAC enterprise customers. Leading implementations, virtual-agent design, model optimization, and customer enablement.
Responsibilities:
- Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
- Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
- Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
- Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
- Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
- Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
- Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
- Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
- Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
- Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally
- Partner closely with teams in North America while helping establish regional expertise and customer success across APAC
- Collaborate with Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success teams
- Act as a trusted advisor to customers throughout implementation
- Help customers design, build, and maintain their own models using Cresta Opera
Requirements:
- Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
- Demonstrated project management experience, including managing multiple complex workstreams simultaneously
- Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
- 2+ years of experience in conversational design, conversational AI, bot development, or related fields
- Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
- Experience working directly with enterprise customers in implementation, consulting, or delivery roles
- Experience operating in global or international customer environments preferred
- Fluency in a second language strongly preferred
- Background in Linguistics preferred
- Experience with prompt engineering preferred
- Experience with Dialogflow CX preferred
Benefits:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
- Base + Bonus + Equity
- Comprehensive benefits package for you and your family
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