CPC Processor, Customer Support
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Job Description
CPC customer support processor handling healthcare release-of-information inquiries for Datavant, a secure healthcare data collaboration platform. Resolving customer issues by phone, email, and written correspondence.
Responsibilities:
- Handle release-of-information account issues for internal and external customers accurately and promptly
- Answer and conduct business on the telephone while providing excellent customer service
- Answer release-of-information telephone calls and inquiries accurately and timely
- Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
- Document all calls, inquiries, and resolutions in the appropriate software systems
- Follow department- and site-specific processes and procedures
- Meet department productivity and quality assurance expectations
- Follow company policies and procedures
- Maintain strict confidentiality of information
- Maintain professionalism and rapport with coworkers and management
- Communicate problems, complaints, and incidents promptly
- Perform work according to training and facility-specific procedures
- Attend mandatory employee meetings and training sessions
- Maintain acceptable attendance and report as scheduled
- Perform other assigned duties
Requirements:
- High school diploma or equivalent from an accredited institute recognized by the State Department of Education
- Friendly, professional manner of communication
- Good customer service skills
- Experience with a multi-line phone system required
- Intermediate/advanced MS Office proficiency
- One year of experience beneficial
- Experience in data entry, medical records, health care, insurance claims processing, or proofreading/editing beneficial
- Ability to stay organized while working quickly
- Strong attention to detail required
- Passing annual Introductory HIPAA examination
- Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
- Ability to complete required post-offer health screenings and provide or complete vaccinations as applicable
- No employment sponsorship available
- Must work Monday-Friday, 8:00 a.m.-4:30 p.m. PST
Benefits:
- Remote work setting
- High-speed internet connection and distraction-free work environment required for remote work
- Applicable expense reimbursement for internet connection, if any
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities
- Equal Employment Opportunity protections
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