Customer Service Representative – Medical Self Pay
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Job Description
Remote customer service representative resolving patient healthcare accounts for Savista’s healthcare revenue-cycle services. Negotiating payment plans, documenting encounters, and supporting compliant collections.
Responsibilities:
- Resolve patient healthcare accounts by negotiating payment with patients/guarantors.
- Complete daily account-related functions efficiently and timely to accelerate the patient-to-payment process.
- Make inbound and outbound calls using an auto-dialer to negotiate payment plans.
- Review account history in Savista’s database, client portals, and payment portals.
- Maintain a 96% quality score through customer service and accurate documentation.
- Follow up on third-party approvals, billing, and overdue account collections.
- Answer patient or client calls and emails promptly and professionally.
- Provide backup support to other departments as assigned.
- Support Savista’s Compliance Program and handle patient information in a HIPAA-compliant manner.
Requirements:
- High school diploma or GED.
- At least one year of experience in healthcare customer service or a healthcare certification or degree.
- At least six months of experience working in a role with a high volume of either inbound or outbound calls or successful completion of a training course with this content.
- Experience accessing multiple databases simultaneously or managing multiple open screens to gather information for customers.
- Experience with live, accurate documentation of customer encounters.
- Demonstrated ability to meet performance objectives.
- Demonstrated ability to navigate Internet Explorer and Microsoft Office.
- Demonstrated experience communicating effectively with customers and simplifying complex information.
- Experience with customer support including issue resolution management.
- Must pass a pre-employment background and drug screen.
- Must be available to work a shift between 9:30AM ET and 6PM ET.
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