Customer Support Specialist
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Job Description
Support-Mitarbeiter für digitale Steuer- und Finanzlösungen von fino taxtech. Betreuung von Kunden über E-Mail, Telefon und digitale Support-Kanäle.
Responsibilities:
- Supporting customers and users via email, phone, and digital support channels
- Answering questions about products and digital processes
- Working with customers to find suitable solutions
- Analyzing and documenting support requests
- Handling support requests in a structured manner
- Identifying recurring issues and sharing feedback with product and development teams
- Supporting the optimization of support processes
- Continuously improving service quality
- Collaborating closely with other departments
- Supporting the ongoing development of customer communications
Requirements:
- Ideally, initial experience in customer service, support, or a comparable role; career changers are also welcome
- Strong service and customer focus
- Friendly, confident, and solution-oriented communication skills
- Willingness to learn about new digital products and technical contexts
- Structured and independent way of working
- Team player with an active, hands-on approach
- Very good written and spoken German
- Good English skills are an advantage
Benefits:
- Clear responsibilities and strong support
- Mistakes are viewed as valuable learning opportunities
- Collaborative commitment to achieving exceptional results
- Individual development and personal ownership
- Dynamic feedback to support continuous learning
- Open communication and support for personal and professional development
- Team days, summer parties, and Christmas parties
- Corporate benefits and various discounts
- Dog-friendly workplaces
- Bike leasing
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