Creative Resource Manager
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Job Description
Creative Resource Manager optimizing resource planning, ClickUp workflows, and AI automation for a growth marketing agency. Managing cross-functional delivery, project economics, and operational efficiency.
Responsibilities:
- Lead cross-functional operational projects across the organization
- Coordinate project timelines, priorities, owners, and deliverables
- Track project progress, identify blockers, and proactively resolve issues
- Hold teams accountable for deadlines, milestones, and project commitments
- Maintain visibility into strategic initiatives through documentation and reporting
- Manage resource allocation, team capacity, allocated versus actual hours, overruns, scope creep, revision cycles, and commercial risks
- Analyze workflows to identify inefficiencies and opportunities for improvement
- Partner with marketing and operational leaders to streamline business processes
- Develop and maintain SOPs, documentation, and scalable operational procedures
- Improve internal systems that support organizational growth
- Support implementation of AI-powered workflows across the organization
- Identify opportunities for AI and automation to improve productivity, reporting, and execution
- Translate business requirements into AI-enabled solutions with technical teams
- Implement automations, dashboards, reporting systems, and operational tools
- Own and optimize ClickUp as the primary project management platform
- Build ClickUp workflows, templates, dashboards, automations, and reporting
- Expand ClickUp into an agency operating system covering resource allocation, workload/capacity, time tracking, hours, resource costs, and margin visibility
- Improve project planning, prioritization, assignment, and tracking
- Build operational reporting dashboards and performance metrics
- Coordinate daily execution across designers, copywriters, video editors, paid media specialists, developers, and account managers
- Improve communication, coordination, and execution across departments
- Translate business challenges into actionable operational solutions
- Balance client commitments, team capacity, resource allocation, project economics, and commercial risks
Requirements:
- 4–8 years of experience in operations, consulting, project management, agency operations, or a related field
- Experience leading cross-functional projects and operational initiatives
- Experience improving business processes and organizational workflows
- Experience working in fast-paced environments with multiple priorities
- 3+ years of experience in a marketing, creative, digital, or performance marketing agency is required
- Proven track record managing client delivery, creative operations, or cross-functional marketing projects
- Experience with time tracking, utilization, capacity, project economics, margins, scope changes, and overruns
- Strong hands-on experience with ClickUp highly preferred
- Experience implementing workflows, automation, dashboards, and operational systems
- Strong analytical, problem-solving, and organizational abilities
- Ability to collaborate effectively with technical teams and developers
- Excellent written and verbal communication skills
- Ability to organize complex information and communicate clearly with stakeholders at all levels
- Strong ownership mentality with exceptional follow-through
- Experience using ClickUp, Asana, Monday.com, ChatGPT, Claude, Gemini, and other AI-powered productivity and automation tools
- Experience with agency resource management, utilization, allocated vs. actual hours, profitability, and early identification of margin/resource risks
- Must be available to work 9:00 AM–6:00 PM EST
- Resume must be submitted in English and PDF format
- Must submit a video showcasing skill sets
Benefits:
- Fully remote work arrangement
- Opportunity to help shape a modern, AI-enabled growth marketing agency
- Opportunity to build scalable systems and implement AI-powered workflows
- Global/cross-functional collaboration
- Video-based application and screening process
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