CRM Analyst
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Job Description
Network CRM Analyst working 100% remotely to facilitate client migration to Cisco platform. Ensure positive experiences and technical support throughout onboarding and training stages.
Responsibilities:
- Act as the primary point of contact between the client and the technical team during the migration process.
- Conduct consultative meetings to present the new Cisco platform and its benefits.
- Perform functional demonstrations (demos) and training sessions for clients.
- Develop technical documentation, user guides, and support materials.
- Oversee the entire client onboarding and integration process.
- Identify risks during migration and take preventive measures to minimize impact.
- Clarify technical and functional questions related to the platform.
- Quickly resolve incidents or issues encountered by clients during migration.
- Monitor adoption metrics for the new platform and propose improvements to the customer experience.
- Collaborate with technical teams, support, and Customer Success to ensure an excellent implementation.
Requirements:
- Fluent or native English (C1/C2)
- Fluent or native Portuguese (C1/C2)
- General knowledge of Information Technology
- Knowledge of Computer Networking
- Excellent verbal and written communication
- Comfortable presenting and delivering training
- Consultative, customer-oriented profile
- Ability to solve problems quickly
- Organized with excellent priority management
- Comfortable working in multicultural environments
- Knowledge of Cisco solutions (plus)
- Experience in Customer Success or Customer Experience (plus)
- Experience in infrastructure migration projects (plus)
- Experience deploying network solutions (plus)
- Knowledge of TCP/IP, Switching, Routing and Wireless (plus)
- Cisco certifications (CCNA, CCNP or equivalents) (plus)
- Experience in international corporate environments (plus)
Benefits:
- 100% Remote
- Duration: 5 to 11 months (possible extension)
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