CRM Assistant
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Job Description
CRM Assistant supporting daily CRM operations with a focus on data quality and process improvement. Collaborating with internal teams to enhance CRM usage and reporting accuracy.
Responsibilities:
- Support the daily operation of the CRM system, ensuring proper use, timely updates, review of information and metrics, and provide basic support to internal teams
- Assist with basic configuration and maintenance of workflows within the CRM
- Report incidents or errors to the area manager
- Assist in the creation and updating of user manuals and guides
- Support data upload, validation, and cleansing within the system
- Collaborate on the implementation of CRM improvements or updates under supervision
- Assist in reviewing support tickets or cases to ensure they are recorded correctly
- Collaborate in preparing basic reports for the Client Success team
Requirements:
- Student or graduate in Information Systems, Administration, Business Processes, Engineering, Social Sciences, or related fields
- Minimum of 1 year of experience using a CRM (preferably HubSpot)
- Ability to quickly learn new technological tools
- Basic knowledge of data analysis and information management
- Interest in automation and process improvement
Benefits:
- Health insurance option
- Flexible working hours option
- Opportunities for professional development
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