Cruise Consultant, Tourism Management Assistant for Cruises
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Job Description
Tourism consultant advising customers on cruise options at Kreuzfahrtberater GmbH. Handling bookings, customer relationships, and providing tailored travel packages.
Responsibilities:
- Advise and assist prospective customers and clients on cruise vacations
- Create individualized travel offers and packages
- Book and manage cruises and related travel services
- Maintain customer relationships and develop a base of repeat customers
- Collaborate with cruise lines and other tourism partners
Requirements:
- Experience as a Tourism Management Assistant (m/f/d) in a travel agency or with a tour operator, or comparable professional experience (e.g., travel consultant, customer service, work on board a ship, hotel clerk, etc.)
- Confident telephone and email advisory skills
- Occasional customer conversations in English
- Prior knowledge of cruise lines and cruise ships is desirable
Benefits:
- Permanent employment in full- or part-time (min. 32 hrs/week)
- Ability to work up to 100% remotely (home office)
- Comprehensive on-site onboarding (approx. 10 weeks) and a mentor for your onboarding
- Additional pay for weekend or public holiday shifts (currently about 2 to 3 weekend days per month)
- 30 days of vacation per year for a 5-day workweek
- Employer contribution to a company pension scheme beyond the statutory level, plus capital-forming benefits (vermögenswirksame Leistungen)
- Subsidy for the DeutschlandTicket or for a parking space in our underground garage in Ahrensburg, if working in a hybrid arrangement
- Participation in ship inspections and events hosted by our cruise line partners
- Discounted cruises for you and your family
- A team budget for shared events
- Access to EGYM Wellpass to help you stay fit and healthy
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