Cust Svc Support Rep, Client
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Customer Service Support Representative at Labcorp managing client inquiries and claims efficiently. Ensuring world-class customer experience through effective communication and documentation.
Responsibilities:
- Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
- Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims
- Evaluate current policies and SOP’s and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Reading and understanding of explanation of benefits or correspondence
- Document all accounts ensuring guidelines and regulations are followed
- Communicate via telephone with a physician, insurance company and patients
Requirements:
- High School Diploma or GED equivalent
- 1 year or more Customer Service experience
- 1 year or more high-volume call experience
- 1 year or more healthcare or medical experience
- Strong phone and verbal communication skills
- Ability to meet deadlines and exercise critical thinking skills
Benefits:
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Similar Jobs
Customer Support Representative, Part-Time
Customer Support Representative providing customer assistance at fast-growing fintech startup Clair. Engaging users through multiple communication channels to enhance their experience and understanding of financial products.
Customer Care Representative – Producer/Agent P&C
Customer Care Representative handling inquiries and insurance policy needs at Farmers. Delivering exceptional customer service remotely in a high-performance culture.
ERP Support Specialist
ERP Support Specialist managing ERP/MRP systems for Hamilton Medical. Overseeing end-user support, system enhancements, and project coordination in a fully remote role.
Customer Service Representative – MyRepChat
Customer Service Representative assisting clients via calls and emails. Supporting financial professionals through web-based texting application services in a remote setup.
Commercial Insurance Sales Customer Service Representative
Customer Service Representative assisting commercial insurance clients via phone and digital channels. Upselling relevant products and coordinating with internal teams for service improvement.
Customer Service Representative
Customer Service Representative supporting healthcare operations in the US. Responsible for scheduling and customer service roles while working remotely from the Philippines.
Insurance Customer Service Representative
Insurance Customer Service Representative handling client communications and policy servicing for a commercial insurance agency. Focused on supporting contractors and SMB clients with insurance operations.
Customer Service Representative
Customer Service Representative receiving emergency and non-emergency phone calls remotely. Entering data and coordinating with drivers for timely service and customer satisfaction.
Customer Support Associate
Customer Support Associate at Cengage Group handling inquiries via phone, email, and chat. Focused on providing exceptional service and resolving customer issues.
Supplier Support Representative, German Language
Supplier Support Representative consulting with clients' supply chains for Assent's sustainability solutions in Germany. Engaging with suppliers to ensure compliance and obtain necessary information.
Head of Customer Support
Head of Support at Mercuryo, a fintech redefining finance with AI and decentralized finance, driving customer experience strategy and operations.
Customer Experience Workforce Management Director
Directs workforce planning and strategy at Gainwell Technologies, optimizing staffing across channels and ensuring service level adherence. Leads a WFM team and collaborates with cross-functional partners for operational efficiency.
Customer Support Technical Lead – FACTS Synchronous Condenser
Technical leader for customer support of HVDC & FACTS systems at GE Vernova. Leading technical contracts and maintaining high satisfaction levels across projects.
Customer Support Specialist
Customer Experience & E-commerce Coordinator managing customer inquiries and e-commerce operations for Marsupial Papers. Providing high-quality service and assisting with social media and operational tasks in a creative environment.
Asesor Atención al Cliente – Sueldo Fijo, Bonos
Customer Service Representative handling customer inquiries and support. 100% remote position for a leading telecommunications BPO in Peru.
Bilingual Customer Support Specialist – Part-Time, Evenings & Weekends
Bilingual Customer Support Specialist providing timely assistance to merchants during evenings and weekends for payment solutions. Monitoring issues and facilitating escalation with internal teams for solutions.
Customer Service Representative, French-speaking
Customer Service Representative at Oze, supporting small businesses across different regions in Africa. Delivering consultative support via phone, email, and chat, fostering relationships with users.
Customer Service Representative – Concierge Service Team
Customer Service Representative assisting patients with fertility coordination at Freedom Fertility. Collaborating with healthcare professionals to ensure effective communication and patient satisfaction.
Customer Support Engineer I – Dedicated Weekend Shift
Customer Support Engineer delivering remote technical support for internal and external clients at FICO. Collaborating with teams to resolve product and infrastructure issues effectively and improve customer experience.
Customer Experience Specialist
Customer Experience Specialist responsible for customer service support and resolution at Allegion. Engaging with customers to improve their experience and handle service requests effectively.