Customer Call Center Representative III
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Job Description
Contact Center Representative fostering communication between clients and operational staff. Ensuring high-quality customer service delivery in a healthcare setting across various states in the U.S.
Responsibilities:
- Provide clients with the highest level of customer service by determining their specific needs
- Follow outlined department specific and company-wide processes and operating procedures
- Triage client inquiries to determine if routing to other operational teams or escalation to leadership is necessary
- Utilize and promote various tools and resources to provide efficient client friendly interaction
- Accurately document all client inquiries within the applicable case management system
- Demonstrate strong verbal and written communication skills
- Manage multiple priorities in a fast-paced environment
- Operate effectively both independently and as part of a team
Requirements:
- High School diploma, or equivalent (GED)
- Level 2: 1+ years of call center/scheduling experience ($17.75 - $19.30)
- Level 3: 3+ years of call center/scheduling experience ($19.31 - $21.34)
- Ability to work various shifts and hours to cover multiple times zones (including holidays)
- The ability to work as a team member as well as an individual contributor
- Ability to follow standardized process workflow on a daily basis
Benefits:
- Competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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