Customer Care Associate – Medicaid Call Center
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Job Description
Customer Care Associate providing quality support in the Medicaid Call Center for KanCare. Responsibilities include answering inquiries and maintaining documentation for eligibility processes.
Responsibilities:
- Provide quality customer service in the KanCare Contact Center.
- Gather thorough documentation and entering information into various systems.
- Support KDHE’s programs, systems, policies, and procedures.
- Answer questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs.
- Respond to calls courteously, accurately, and concisely.
- Provide high-quality customer service and focus on the accuracy of information provided.
- Evaluate information received through a phone contact and ask appropriate follow-up questions, soliciting additional information and evaluating the potential impact of the information provided.
Requirements:
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six (6) months’ experience in customer service
- Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred)
- Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred)
- Strong computer skills with the ability to maneuver in complex software systems
- MS Office, Outlook, and Internet usage experience (preferred)
- Active listening skills
- Customer orientated
- Ability to adapt/respond to different types of characters
- Able to multi-task, prioritize, and manage time effectively
- Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
- Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately
- Willingness to work part of a team
- Maintain the integrity and confidentiality of all records and communications
- All other duties as assigned.
Benefits:
- Health benefits (medical, dental, vision) are available on the first day of employment.
- Paid time off is accrued after 180 days (about 6 months) of employment.
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