Customer Care Representative
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Job Description
Customer Care Representative resolving user inquiries. Collaborating with Tech Support to ensure smooth customer experience while working remotely from the Philippines.
Responsibilities:
- Resolve questions and troubleshoot issues for users
- Manage web and app user requests in Zendesk
- Escalate user issues to the technical team
- Tag user requests to gather analytics
- Ensure response times are within our SLA
Requirements:
- English: Upper-Intermediate (B2) or higher
- Previous experience in Customer Support
- Genuine interest in support & problem-solving
- Daily experience using AI tools (ChatGPT, automation tools, etc.)
- Excellent communication: polite, clear, customer-friendly tone
- Ability to structure your thoughts and write messages logically and respectfully
Benefits:
- 2-week training for candidates who successfully pass the recruitment process
- After successful completion of the 2-week training, we will make an offer
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