Customer Care Technical Analyst
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Job Description
Technical Analyst supporting Medisolv's cloud data infrastructure in healthcare. Handling customer inquiries and resolving data-related technical issues with urgency and professionalism.
Responsibilities:
- Respond to customer inquiries across all channels
- Investigate technical data-related issues
- Triage and escalate tickets to appropriate teams
- Monitor and update ticket status
- Support Snowflake and AWS platforms
- Collaborate with other teams for issue resolution
- Educate customers on application features
Requirements:
- Strong understanding of cloud data platforms (Snowflake, AWS)
- Experience in customer support or technical support role
- Proficient in SQL
- Ability to manage customer inquiries professionally
- Collaborative and problem-solving mindset
- Must have the legal authorization to work in the United States.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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