Customer Care Technical Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Analyst supporting Medisolv's cloud data infrastructure in healthcare. Handling customer inquiries and resolving data-related technical issues with urgency and professionalism.
Responsibilities:
- Respond to customer inquiries across all channels
- Investigate technical data-related issues
- Triage and escalate tickets to appropriate teams
- Monitor and update ticket status
- Support Snowflake and AWS platforms
- Collaborate with other teams for issue resolution
- Educate customers on application features
Requirements:
- Strong understanding of cloud data platforms (Snowflake, AWS)
- Experience in customer support or technical support role
- Proficient in SQL
- Ability to manage customer inquiries professionally
- Collaborative and problem-solving mindset
- Must have the legal authorization to work in the United States.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Similar Jobs
Junior Support Technician – HR/Payroll Support
Junior Support Technician providing excellent client support for payroll system at JDREL. Managing client inquiries via phone, email, and chat while ensuring accurate issue resolution and documentation.
Corporate IT Support Technician
IT Support Technician providing frontline technical support to users at Red River. Troubleshooting hardware and software issues and managing user accounts in a fast-paced environment.
Technical Support Specialist
Technical Support Specialist assisting dealers in Mexico with software requests and troubleshooting issues. Providing first level support via calls, chats, and emails while maintaining documentation.
IT Desktop Support Technician – 2nd Shift
IT Desktop Support Technician providing remote support and on-site assistance for Kraft Kennedy clients. Collaborating with technical staff in a diverse and growing team environment.
Support and Customer Service Analyst – Mid-level
Technical Support Analyst providing customer support via chat, WhatsApp, and Google Meet for telecom products. Ensuring customer satisfaction and resolving issues related to fiber optic networks.
Senior Technical Support Engineer – Tier 2
Senior Technical Support Engineer at Oomnitza solving complex technical challenges for enterprise customers. Collaborating with engineering teams to ensure a high-quality customer experience in a fast-paced environment.
Product Support Engineer I
Product Support Engineer for Blackboard LMS, managing technical issues for users and ensuring high customer satisfaction. Collaborating with teams to improve knowledge and resolve customer inquiries.
Network Support Engineer
Network Support Engineer maintaining network infrastructure and supporting Windows/Linux servers at Centific. Responsible for network security and troubleshooting hardware/software issues.
Technical Sales Support
Technical Sales Support responsible for business development initiatives and customer relationships in consumer electronics. Collaborating with teams in Europe and supporting ODMs and IDHs in Shenzhen.
Técnico de Suporte Júnior
Support Technician providing remote IT assistance, managing systems and tools, handling technical issues and improving operational SLA. Join Quality Digital on their innovative journey.
App Dev & Support Engineer II
App Dev & Support Engineer guiding and leading Dynamics 365 development projects at Conduent. Collaborating with teams and stakeholders to deliver customized solutions and manage technical leadership.
Technical Support Engineer
Technical Support Engineer providing leadership and expertise for Offshore Wind Turbine projects. Leading troubleshooting efforts and collaborating with teams to improve service operations.
Support Engineer – Veterinary HealthTech
Support Engineer for a veterinary software company enhancing client infrastructures and managing customer technical needs remotely. Focus on onboarding, data migration, and ticket resolution.
Support Engineer – Veterinary HealthTech
Support Engineer resolving technical issues for veterinary health technology company in Mexico. Collaborating with the Customer Experience team on technical tickets in a fully remote capacity.
Support Engineer – Veterinary HealthTech
Support Engineer in a veterinary software company enhancing patient care and staff efficiency. Resolving technical tickets and collaborating with the Customer Experience team.
Support Engineer – Veterinary HealthTech
Support Engineer in a veterinary software company, resolving customer technical tickets and managing cloud infrastructure. Collaborate with teams to improve service quality and efficiency.
Técnico/a de Soporte N2, Transporte
N2 Support Technician resolving level 2 incidents in the telecommunications network for Capgemini Engineering. Working remotely from Spain with technical support responsibilities.
Technical Support Analyst
Technical Support Analyst at Raidiam managing service desk tickets and client communications. Collaborating with engineering to solve technical issues in Open Finance ecosystems.
Technical Support Representative – Tier I
Technical Support Representative providing technical support to customers across the United States. Troubleshooting Windows PCs and networking issues remotely in a collaborative environment.
Junior Support Developer
Automation Developer developing solutions for operations at Bluehost, ensuring support server uptime and identifying operational gaps through automation.