Customer Delivery Architect
Posted 3ds ago
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Job Description
Cisco Customer Delivery Architect focusing on next-generation data center networking for hyperscale customers. Work involves hands-on technical authority and collaboration for optimizing AI/ML infrastructure.
Responsibilities:
- Act as the technical authority for SONiC deployments running on Cisco Silicon One platforms in large-scale production environments.
- Provide architectural guidance and operational support for hyperscale data center fabrics supporting AI/ML workloads.
- Troubleshoot complex issues across the stack including SONiC containers, Linux networking, routing protocols, and ASIC forwarding behavior.
- Perform deep debugging and analysis using Silicon One SDK tools and ASIC telemetry to identify hardware and software interactions.
- Support both production and pre-production validation environments running SONiC and Cisco platforms.
- Collaborate directly with Cisco silicon architects, SONiC development teams, and software engineering groups to resolve defects and improve platform capabilities.
- Optimize network fabrics designed for AI/ML clusters.
- Guide the customer in adopting DevOps-driven operational models, including CI/CD pipelines for SONiC software validation and infrastructure automation.
- Help implement observability, telemetry, and automated validation frameworks to improve reliability at hyperscale.
- Act as a trusted technical advisor, building strong relationships with customer network engineering and infrastructure teams.
Requirements:
- Bachelor’s degree in Computer Science, Electrical Engineering, or related field (or equivalent experience)
- 10+ years of experience in networking, distributed systems, or hyperscale infrastructure
- Deep knowledge of data center networking architectures and large-scale routing environments
- Strong troubleshooting skills across software, hardware, and network protocols
- Experience working in large production environments with minimal supervision
- Deep hands-on experience with SONiC architecture and operations
- Understanding of SAI, Redis DB model, containerized services, and control-plane architecture
- Strong knowledge of Linux networking stack and kernel internals
- Experience debugging network behavior using Linux tools and system-level diagnostics
- Familiarity with Docker or Kubernetes-based service orchestration
- Experience working with merchant silicon or programmable ASIC platforms
- Exposure to Cisco Silicon One architecture or similar programmable switching silicon
- Ability to analyze packet forwarding pipelines and hardware counters
- Experience supporting AI cluster networking or HPC fabrics
- Knowledge of RoCE networking, congestion management, and performance optimization
- Strong automation experience with Python and Linux tooling
- Familiarity with open-source development workflows and Git-based collaboration
- Strong working knowledge of networking protocols such as BGP, ISIS, MPLS and Segment Routing, VXLAN / EVPN, IPv6
Benefits:
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year
- flexible vacation time off program
- 80 hours of sick time off provided on hire date
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- optional 10 paid days per full calendar year to volunteer
- annual bonuses for non-sales roles




















