Customer Experience Advocate – Insurance Tech Startup
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Experience Advocate supporting Jerry.ai’s AI-powered car, home, and motorcycle ownership platform. Handling insurance sales and service calls while improving customer coverage and product experience.
Responsibilities:
- Help customers take care of their car and home assets through insurance services
- Provide customer care beyond the immediate question, identifying coverage gaps, discounts, and renewal changes
- Answer inbound calls from customers shopping for auto, home, motorcycle, and other policies
- Assist policyholders with policy changes
- Learn and recommend suitable insurance companies and products
- Develop deep knowledge of the Jerry app and insurance products
- Solve problems and remove barriers to appropriate coverage
- Process service requests involving vehicles, drivers, lienholders, and policy documents
- Share customer feedback to improve the product
- Work on either the sales or service path as determined during interviews
Requirements:
- Prior work experience in customer service, sales, or hospitality is a plus, but not required
- Friendly and positive attitude
- Willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for full-time salaried employees; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employees
- Full-time employment eligibility
- Valid P&C license is asked about in the application, but is not required; Jerry pays for the license if needed
Benefits:
- Competitive wage and benefits
- Medical, dental, and vision insurance
- 401K plan with employer matching
- Paid vacation time
- Stock equity (stock options)
- Flexible scheduling: a 5-day, 8-hour or a 4-day, 10-hour work week
- Fully remote work
- Work equipment provided
- Career path opportunities in insurance
- P&C insurance license paid for if needed
- Paid time off
- Paid parental leave
- Wellness benefits
- Equity opportunities
- Global team and company culture
Similar Jobs
Customer Service Representative
Customer Service Representative managing orders, quotes, customer support, and sales for Cornerstone Building Brands’ exterior building products. Remote role based in Cary, North Carolina.
Customer Care Representative
Customer Care Representative resolving customer and tax software inquiries for TP, a global digital business services provider. Supporting customers through phone, email, chat, video, and social media.
RCM Customer Service Support Representative – 10am-7pm EST
Patient customer service representative handling billing inquiries and payment plans for Labcorp’s diagnostic healthcare services. Resolving patient questions through high-volume inbound calls.
Customer Support
Customer Support Representative handling complex member, client, and provider inquiries for VSP Vision. Resolving issues across insurance, e-commerce, payments, eligibility, and order support.
Enterprise Support Specialist
Enterprise support specialist resolving restaurant ordering issues for DoorDash’s commerce platform. Managing omnichannel tickets, escalations, and operational improvements for merchant partners.
Customer Care Agent
Customer Care Agent nurturing customer relationships, onboarding, adoption, and retention. Supporting global customer success operations through CRM tools and cross-functional collaboration.
Customer Care Agent
Global Customer Care Agent nurturing customer relationships and driving product adoption in Colombia. Supporting onboarding, retention, risk identification, and account expansion.
Customer Support Specialist
Customer Support Specialist troubleshooting Mize’s AI-driven revenue infrastructure for travel companies. Supporting global customers, operations, and R&D through SQL, logs, and product debugging.
Customer Support Specialist
Customer Support Specialist troubleshooting Mize’s AI-driven revenue infrastructure for travel companies. Supporting global customers through SQL, logs, debugging, and case management.
Customer Service Representative
Customer service representative supporting Capital Blue Cross members, providers, and brokers with health plan inquiries. Researching benefits, claims, billing, enrollment, and customer resolutions remotely.
Client Service and Support Representative, Bilingual
Remote client service representative processing mutual fund transactions and supporting advisors and investors. Fidelity Investments Canada provides mutual fund and ETF management services.
Customer Service Representative
Customer Service Representative managing orders, quotations, customer support, and sales for Cornerstone Building Brands, a North American exterior building-products manufacturer.
Licensed Customer Service Representative
Remote licensed customer service representative serving Liberty Mutual policyholders and agents. Resolving Personal Lines policy issues and supporting customer satisfaction, growth, and retention.
Customer Support Complaints Executive
Complaints Handler investigating and resolving regulated customer complaints for Chip’s savings, investment and pension wealth app. Ensuring fair outcomes and FCA-compliant responses.
Customer Support Representative
Customer Support Representative serving Timeleft users through email, chat, and social media. Supporting the company’s mission to fight loneliness through shared experiences.
Klantenservice Medewerker – Aansprakelijkheidsverzekeringen
Klantenservice medewerker behandelt complexe aansprakelijkheidsdossiers voor Nederlandse verzekeraars. Onderzoekt feiten, polisvoorwaarden en regelgeving en neemt zelfstandig klantbeslissingen.
Player Support Agent, Spanish
Player Support Agent assisting Spanish-speaking gamers for TransPerfect Gaming. Resolving player issues, enforcing community rules, and tracking support trends across gaming projects.
Support Specialist 3 – Magnetic Resonance
Remote MR support specialist troubleshooting Siemens medical imaging equipment for customers and field engineers. Escalating technical issues, dispatching action plans, and supporting on-site repairs when required.
Support Specialist 3 – Magnetic Resonance
Remote MR support specialist troubleshooting Siemens Healthineers medical imaging equipment. Providing diagnostics, escalation management, customer support, and occasional international repair assistance.
Player Support Agent – English
Remote Player Support Agent supporting players across games, platforms, and communities. Handling tickets, investigating issues, and escalating complex cases for TransPerfect’s global gaming support operations.