Customer Experience Quality Management Analyst
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Job Description
Quality Management Analyst working in customer experience for healthcare services at DaVita. Engaging in team meetings and providing consistent support and analysis.
Responsibilities:
- Work overtime with little or no notice as needed
- Attend team meetings, phone conferences, and training as needed
- Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
- Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
Requirements:
- High school diploma or equivalent required
- Minimum of three (3) years' healthcare reimbursement experience preferred
- Demonstrated knowledge of insurance rules, regulations and Coordination of Benefits for federal, state, and managed care payors in multiple states preferred
- Basic computer skills and proficiency in MS Word, Excel, and Outlook required
Benefits:
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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