Customer Experience Specialist
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Job Description
Customer Experience Specialist at Tilt providing support for buyers and sellers handling orders, returns, and onboarding. Role involves shaping policies and creating process improvements for effective marketplace communication.
Responsibilities:
- Be the voice of Tilt for buyers and sellers.
- Handle orders, returns, onboarding and turn them into trust.
- Your judgment shapes our policies, tooling, and help content.
- Resolve common marketplace questions confidently.
- Create process improvements and turn tricky situations into positive outcomes.
Requirements:
- Outstanding written English: warm, concise, confidence-building.
- Excellent customer judgment & empathy; great at de-escalating.
- Ownership mindset - you finish what you start and communicate proactively.
- Marketplace-savvy (orders, returns, refunds, seller/merchant questions) or eager to learn fast.
Benefits:
- 29 days off, plus UK bank holidays
- Your birthday off, no questions asked
- Share options to become a true stakeholder in our success.
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