Customer Experience Specialist
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Job Description
Customer Experience Specialist serving customers for Signet's major jewelry brands via phone. Delivering exceptional service and tailored resolutions to customer inquiries while maintaining accurate records.
Responsibilities:
- Provide professional, courteous, and grateful assistance on every telephone call
- Deliver exceptional, personalized resolutions tailored to each customer’s needs
- Maintain accurate records of interactions and transactions
- Multitask confidently—documenting, researching, and engaging with customers in real time
- Demonstrate strong phone etiquette and represent Signet positively at all times
- Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
- Manage escalated concerns with empathy, patience, and professionalism
Requirements:
- Previous customer service or client support experience
- Strong verbal and written communication skills
- Ability to multitask with accuracy and attention to detail
- Basic proficiency in data entry, Microsoft Word and Excel, with competency in basic mathematics
- Analytical mindset to interpret feedback and continually improve
- Bilingual skills (especially Spanish) are a plus.
Benefits:
- Employee discounts
- Bilingual Spanish differential pay available (must pass speaking/writing assessment)
- Up to 6 weeks of paid training
- Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
- Generous 401(k) matching after just one year to help secure your financial future
- Seasonal overtime opportunities
- Referral bonuses when your recommended hires complete 60 days!
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