Customer Onboarding Specialist – m/f/d
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Job Description
Customer Onboarding Specialist for AMANDOmed responsible for client implementation and software support. Focused on improving practice organization and efficiency in healthcare.
Responsibilities:
- Product implementation: You guide our customers through the adoption of AMANDOmed and ensure they can use the software effectively.
- Customer consulting: In regular meetings you analyze each customer’s individual needs and help them get the most value from AMANDOmed.
- Project management: You coordinate multiple onboarding processes in parallel and ensure a structured roll-out.
- Product expertise: You will become an AMANDOmed expert and support customers with technical questions during implementation.
- Quality management: You check the configuration of customer accounts and ensure an optimal start with the software.
- Internal support: You serve as a point of contact for new colleagues and help further develop internal processes.
Requirements:
- Experience: You have at least 2 years of professional experience in a customer-facing role, ideally in a SaaS or B2B environment.
- Industry knowledge: Experience in outpatient healthcare or with health software is an advantage.
- Communication: You speak German and English fluently and demonstrate strong customer orientation.
- Customer focus: You enjoy working with customers, identifying their needs, and guiding them successfully through the onboarding process.
- Organizational skills: You can manage multiple projects simultaneously and always keep an overview.
- Tech affinity: You are enthusiastic about digital solutions and enjoy working with innovative software.
Benefits:
- Exciting challenges – A varied role in a dynamic, future-oriented environment.
- 100% remote & flexibility – Work from anywhere with flexible hours.
- Attractive additional benefits – Benefit from subsidies for co-working spaces, a public transport pass (Jobticket), or a company car.
- Personal development – We support your professional and personal growth through regular training and development opportunities.
- Innovative work environment – Work with cutting-edge technology and actively shape the future of the digital health sector.
- Strong team spirit – A motivated, supportive team that values an open and appreciative company culture.
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