Customer Onboarding Specialist
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Job Description
Customer Onboarding Specialist guiding gyms and wellness businesses through data migration, configuration, and training. Building scalable onboarding playbooks for a growing fitness software company.
Responsibilities:
- Project manage onboarding for a high volume of customers (20-40 monthly) via phone, email and video calls
- Support customers with their data migration via export & import tools
- Assess customer specific needs and guide customer configurations accordingly
- Train new customers and their staff on the website's functionality
- Deliver a world class and efficient customer launch experience
- Act as a liaison between the customer and the Product team to represent the customer feedback
- Proactively address issues and manage escalations
- Collaborate with the Vice President of Customer success to build out Onboarding systems and playbooks
Requirements:
- 2-4 years of relevant onboarding, training, customer service, or project management experience
- Motivated by the success of others and helping customers
- Experience with data migration & Microsoft Excel
- Effective project manager
- Ability to communicate effectively in written & verbal form
- Attention to detail & organization
- Adept at using technology (CRM, Slack, etc) to function effectively in a remote environment
- Comfort working at a fast paced and evolving company
- Ability to quickly learn new software products & become a product expert
Benefits:
- Permanent remote work flexibility
- Paid Time Off
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
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