Customer Onboarding Specialist
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Job Description
Onboarding Specialist guiding new clients through setup and adoption of fitness tech solutions at PushPress. Focused on client success from day one and reducing early churn rates.
Responsibilities:
- Lead new clients through the account setup process for Core, Train, and the Branded App products.
- Assist in the initial collection of necessary business information to facilitate Website onboarding.
- Deliver comprehensive onboarding through a flexible mix of 1:1 consultations, group training sessions, and Intercom support.
- Educate clients on specific workflows and best practices designed to help them achieve their individual business objectives.
- Actively monitor onboarding progress within HubSpot, proactively following up with clients to identify and remove any obstacles or blockers.
- Collaborate closely with the Support and Operations teams to pinpoint and resolve gaps, ensuring a streamlined and effective onboarding journey.
- Identify and act on early indicators of potential client churn, escalating these signals appropriately to the Support or Operations teams.
- Provide immediate "how-to" chat support to address questions from clients during the critical onboarding phase.
Requirements:
- 2+ years in onboarding, implementation, or client-facing SaaS
- 2+ years in gym ownership, management, or a coaching/fitness role
- Strong understanding of fitness business operations and client needs
Benefits:
- PushPress is dedicated to fostering an inclusive and dynamic workplace.
- We’re committed to providing equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.
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