Customer Order Support Representative
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Job Description
Customer Order Support Representative managing end-to-end order processes and customer inquiries. Working remotely while building lasting relationships and providing reliable service.
Responsibilities:
- Manage the end-to-end order process for internet Upsell Internet Packages
- Act as liaison between sales team and other internal departments
- Monitor orders and the statuses
- Escalate calls as needed
- Place outbound calls as needed to follow up on customers’ concerns or provide additional support
- Remain calm and professional when handling escalated situations or upset customers
- Build lasting relationships by earning customer trust and delivering consistent, reliable service
Requirements:
- Must live in the State of Texas
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Minimum 1 year of customer service experience required
- 1 year of call center experience is required
- Prior Work from Home Experience is required
- High School diploma or GED required
- Strong written and verbal communication skills
- Professional, articulate voice and listening skills
- Computer savvy and can resolve minor technical issues with minimum assistance
- Typing 25 words per minute with 90% accuracy
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
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