Customer Services Representative
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Job Description
Customer Service Representative connecting clients and patients with Labcorp's diagnostic and healthcare services. Supporting operations and ensuring exceptional customer satisfaction in a call center environment.
Responsibilities:
- Act as a liaison between LabCorp, customers, and patients
- Maintain understanding of lab operations across departments
- Resolve routine requests using internal systems and procedures
- Communicate professionally with internal and external customers
- Clarify and confirm customer needs to provide solutions
- Meet productivity, quality, and service standards
- Identify root causes and help prevent recurring issues
- Multi-task effectively
- Research and resolve complex inquiries using databases
- Review test forms for accuracy and correct discrepancies per standard operating procedures
- Support initiatives to improve customer satisfaction and performance
- Maintain accurate records and CRM data in compliance with HIPAA
- Troubleshoot basic technical issues to minimize disruptions
- Participate in activities designed to improve customer satisfaction and business performance
Requirements:
- High school diploma or GED equivalent
- 2 or more years’ experience in a customer service role
- 1 or more years’ experience working in a contact center/call center environment
- Associate degree preferred
- 1 or more years’ experience with a medical background preferred
- 1 or more years’ experience working in the healthcare industry preferred
Benefits:
- Medical, Dental, Vision, Life, STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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