Customer Service Representative
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Job Description
Remote Customer Service Representative for Labcorp, acting as liaison for customers and patients. Resolving inquiries, maintaining records, and ensuring customer satisfaction in a healthcare setting.
Responsibilities:
- Act as a liaison between LabCorp, customers, and patients
- Maintain understanding of lab operations across departments
- Resolve routine requests using internal systems and procedures
- Communicate professionally with internal and external customers
- Clarify and confirm customer needs to provide solutions
- Meet productivity, quality, and service standards
- Identify root causes and help prevent recurring issues
- Multi-task effectively
- Research and resolve complex inquiries using databases
- Review test forms for accuracy and correct discrepancies per standard operating procedures
- Support initiatives to improve customer satisfaction and performance
- Maintain accurate records and CRM data in compliance with HIPAA
- Troubleshoot basic technical issues to minimize disruptions
- Participate in activities designed to improve customer satisfaction and business performance
Requirements:
- High school diploma or GED equivalent
- 2 or more years’ experience in a customer service role
- 1 or more years’ experience working in a contact center/call center environment
- Associate degree preferred
- 1 or more years’ experience with a medical background (preferred)
- 1 or more years’ experience working in the healthcare industry (preferred)
- Reliable internet with compatible provider (minimum 50 Mbps download speed)
- 1+ years’ experience with software (e.g. Microsoft Office, Verint, Salesforce, LIS)
- HIPAA-compliant, distraction-free workspace
- Strong computer skills, including multitasking across systems and typing proficiency
- Ability to troubleshoot and resolve basic technical issues independently
- Strong verbal/written communication with active listening skills
- Courteous with a strong customer service focus
- Organized with effective time management in a multitasking environment
- Self-motivated and able to learn/apply new processes and systems
- Strong critical thinking and problem-solving skills
- Team-oriented with ability to collaborate effectively
- Flexible and responsive to changing priorities and workloads
Benefits:
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO)
- Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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