Customer Service Administrator
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Job Description
Customer Service Admin providing support via phone, email, and live chat for Canadian B2C customers. Managing inquiries and maintaining customer interaction records with empathy and professionalism.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and live chat for Canadian B2C customers
- Manage order inquiries, shipping updates, and returns using Shopify
- Answer product questions accurately and with empathy
- Resolve customer complaints, including quality or fulfilment issues, escalating where necessary
- Conduct or assist with quality investigations related to customer complaints
- Maintain accurate records of customer interactions and case outcomes
- Collaborate with internal teams to ensure timely issue resolution
- Support affiliate and social media customer queries after six months in the role
Requirements:
- Minimum 2 years of customer-facing experience (retail, hospitality, call centre, or similar)
- Strong written and verbal communication skills in English
- High empathy and patience — especially when handling sensitive or complex customer situations
- Comfortable working independently and reliably in a fully remote environment
- Ability to commit to PST business hours (7:30 AM – 5:00 PM), regardless of your time zone
- Solid organizational skills and ability to manage multiple inquiries simultaneously
- Comfortable learning new tools and systems with on-the-job training provided
Benefits:
- 7:30am – 5:00pm PST
- Fully Remote
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