Customer Service Advocate II
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Job Description
Customer Service Advocate providing prompt, accurate responses to customer inquiries and resolving issues effectively. Maintaining records and assisting with customer service improvements in a remote setting.
Responsibilities:
- Provide prompt, accurate, thorough and courteous responses to customer inquiries
- Perform research as needed to resolve inquiries
- Ensure effective customer relations by responding accurately, timely and courteously to inquiries
- Accurately document inquiries
- Initiate or process adjustments or perform other research as needed to resolve inquiries
- Coordinate with other departments to resolve problems
- Provide feedback to management regarding customer problems, questions and needs
- Maintain accurate records on complaints and/or other customer comments
- Make recommendations for changes to management
- Follow through on complaints until resolved or report to management as needed
- Assist with process improvements
- Identify and promptly report suspected fraudulent activities and system errors
Requirements:
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong human relations and organizational skills
- Ability to handle high stress situations
- Good judgment skills
- Strong customer service skills
- Ability to learn and operate multiple computer systems effectively and efficiently
- Preferred: Associate Degree
- Preferred: 2 years-of customer service or call center experience
- Preferred: Knowledge of word processing, spreadsheet, and database software
Benefits:
- Subsidized health plans
- Dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
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