Customer Support – Telecommunications
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Job Description
Deutschsprachiger Remote-Kundenservice für Klarmobil-Telekommunikation in Bulgarien. Bearbeitung technischer, tariflicher und abrechnungsbezogener Kundenanfragen mit Verkaufs- und Cross-Selling-Möglichkeiten.
Responsibilities:
- Handle customer inquiries professionally by phone and email
- Assist customers with technical issues and identify suitable solutions
- Help customers with questions about billing, plans, and mobile products
- Record product complaints and address them promptly
- Inform customers about relevant products and offers
- Identify sales and cross-selling opportunities
- Share recurring customer feedback with the team and contribute to continuous service improvement
Requirements:
- German language skills at least at C1 level
- English language skills at least at B1 level
- Completed secondary education
- Interest in technical topics and mobile products
- Ideally, experience in customer service, technical support, or a call center
- Willingness to live and work in Bulgaria
- EU citizenship
Benefits:
- Performance bonus of up to 10%
- Unlimited sales bonus
- Meal allowance of up to €100 per month
- Flight costs covered
- Accommodation allowance for the first 3 months
- Private health insurance
- Free sports and leisure activities
- Permanent employment contract
- No night or weekend shifts
- Remote work from within Bulgaria after onboarding
- Flight carbon offsetting and a personal climate protection certificate
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