Customer Service Advocate II
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Job Description
Customer Service Advocate providing prompt responses to customer inquiries with a focus on effective relations. Resolving issues and maintaining departmental standards as part of a remote role.
Responsibilities:
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries
- Performs research as needed to resolve inquiries
- Ensure effective customer relations by responding accurately, timely and courteously to inquiries
- Accurately documents inquiries
- Initiate or processes adjustments or perform other research as needed to resolve inquiries
- Coordinates with other departments to resolve problems
- Responds to, research and/or assists with priority inquiries and special projects as required by management
- Provide feedback to management regarding customer problems, questions and needs
- Maintains accurate records on complaints and/or other customer comments
- Follows through on complaints until resolved or reports to management as needed
- Maintains all departmental productivity, quality, and timeliness standards
- Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments
Requirements:
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong human relations and organizational skills
- Ability to handle high stress situations
- Good judgment skills
- Strong customer service skills
- Ability to learn and operate multiple computer systems effectively and efficiently
- Basic computer operating skills
- Standard office equipment
- 2 years-of customer service or call center experience (preferred)
- Knowledge of word processing, spreadsheet, and database software (preferred)
Benefits:
- Subsidized health plans
- Dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
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