Customer Service Agent
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Job Description
Customer Service Agent helping customers via phone, chat, and email for energy issues. Role based in Bulgaria requiring fluency in Dutch or Flemish and English.
Responsibilities:
- Behandelen van inkomende telefoontjes, e-mails en chats
- Helpen met facturen, betalingen en tariefwijzigingen
- Oplossen van klachten en zorgen voor tevreden klanten
- Klantbehoud en duurzame klantrelaties opbouwen
- Verhuizingen verwerken en gegevens bijwerken
Requirements:
- Nederlands of Vlaams (C2) + Engels (C1)
- Ervaring met MS Office & CRM-systemen
- Sterke communicatievaardigheden
- Logisch, analytisch en proactief
- Empathisch, geduldig en leergierig
- Teamspeler met flexibiliteit en verkooptalent
Benefits:
- Betaalde training
- Gezellige, mensgerichte werkomgeving
- Marktconform salaris
- Doorgroeimogelijkheden
- Verhuispakket
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