Customer Service Agent – Federal Employee Insurance
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Job Description
Remote customer service agent supporting federal employees with insurance benefits and enrollment inquiries. Handling calls, database updates, follow-ups, and outbound surveys for TP Gov Services.
Responsibilities:
- Answer customer inquiries with professional courtesy and exceptional customer service according to client-specific instructions
- Document each customer's inquiry information in a database
- Verify customer information and make corrections and updates as needed
- Actively listen and identify opportunities to provide additional information
- Follow up with callers as necessary
- Use statistical contact center data to improve performance
- Conduct outbound surveys to obtain client-specific information
- Adhere to shifts and schedules
Requirements:
- High School Diploma or GED
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Exceptional computer and navigation skills, including dual monitors, multiple tabs, and database information lookup
- Ability to sit for extended periods of time
- Use of webcam during training and production
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- Enclosed and secure work area with zero distractions
- Non-cellular high-speed internet service such as Fiber, DSL, or cable modem for a home office
- Ability to meet the program's minimum internet speed requirements
- Hotspots, satellite, and wireless internet service are not allowed
- Attendance for all scheduled training sessions is required
- Consistent attendance and punctuality are essential for training completion
Benefits:
- $4.93 health and welfare stipend per hour
- Comprehensive, paid training
- Opportunities for additional hours during peak periods
- Dedicated employee transfer program for other company opportunities after the temporary assignment, subject to good standing and qualifications
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