Customer Service Agent – Temporary
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Job Description
Customer Service Agent providing world class support to Medicare retirees through inbound and outbound calls. Assisting with benefit options and customer inquiries with a focus on the Medicare healthcare industry.
Responsibilities:
- Provide world class experience to our customers/members
- Ability to make outbound and inbound calls through the duration of assigned shift
- Provide accurate and complete information to customers/members
- Capable of active listening when engaging with customers/members, especially when they are asking questions about the reason for our call
- Ability to clearly communicate – BOTH written and verbally
- Absorb general knowledge of the Medicare healthcare industry, prescription drug plan, vision, and dental enrollments to ensure effectiveness when engaging and educating our customers/members
- Absorb new information and have the flexibility to adapt to new processes rapidly
- Comfortable with taking escalated calls w/ a customer/member in a calm and professional demeanor – if the time arises
- Ability to accept constructive criticism to ensure their success
- Meet and/or exceed key performance indicators
- Deliver a consistently positive and motivating attitude daily; always giving your best effort
Requirements:
- High school degree or equivalent.
- 1+ years’ customer service experience in a call center environment
- Strong written and verbal communication and rapport building skills
- Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools
- Desire to help individuals in a positive and meaningful way
- Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate.
Benefits:
- health, dental and vision coverages starting Day One
- wellbeing programs
- retirement plans with contribution matching
- generous time off
- parental leave
- continuing education
- career growth opportunities
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