Customer Service Associate – Bilingual, Spanish
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual Spanish customer service agent supporting federal employee insurance benefits and enrollment inquiries. Handling calls, database updates, verification, follow-ups, and outbound surveys remotely.
Responsibilities:
- Answer customer inquiries with professional courtesy and exceptional customer service according to client-specific instructions
- Document each customer's inquiry information in a database
- Verify customer information and make corrections and updates as needed
- Actively listen to identify opportunities to provide additional information
- Follow up with callers as necessary
- Use statistical contact center data to improve performance
- Make outbound survey calls to obtain client-specific information
- Adhere to shifts and schedules
Requirements:
- High School Diploma or GED
- Bilingual in English/Spanish with the ability to read, write, speak, and translate when needed
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Exceptional computer and navigation skills, including dual monitors, using multiple tabs, and locating information within databases
- Ability to sit for extended periods of time
- Use of webcam during training and production
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- Enclosed and secure work area with zero distractions
- Non-cellular high-speed internet service such as Fiber, DSL, or cable modem for a home office
- Ability to meet the program's minimum internet speed requirements
- Hotspots, satellite, and wireless internet service are not allowed
Benefits:
- $4.93 per hour health and welfare stipend
- Comprehensive, paid training
- Opportunities for additional hours during peak periods
- Dedicated employee transfer program to explore and transition into other company opportunities at the conclusion of the assignment, subject to good standing and position qualifications
Similar Jobs
Customer Service Agent – Federal Employee Insurance
Remote customer service agent supporting federal employees with insurance benefits and enrollment inquiries. Handling calls, database updates, follow-ups, and outbound surveys for TP Gov Services.
Customer Support Specialist
Customer Support Specialist supporting clients using alternative-lending software across the US and Canada. Troubleshooting technical issues, guiding users, and improving customer support workflows remotely.
Customer Support Specialist
Customer Support Specialist supporting lending institutions using Infinity’s customizable loan-management platform. Troubleshooting client issues, guiding users, and improving support processes remotely.
Customer Support Specialist
Customer Support Specialist supporting clients using Infinity’s alternative-lending software. Resolving technical issues, training users, and improving support for customers across the US and Canada.
Customer Support Specialist
Customer Support Specialist supporting clients using Infinity Software’s customizable alternative-lending platform. Troubleshooting issues, guiding users, and improving customer support across the United States and Canada.
Customer Support Specialist – Order & Ticket Support
Customer support specialist resolving overnight order tickets for a US retail and e-commerce company. Managing cancellations, order holds, escalations, and peak-period phone support.
Atención al Cliente
Agente de atención al cliente remoto para Konecta, empresa peruana de experiencias de cliente. Resolución de consultas desde casa mediante agentes humanos e IA.
Customer Service Representative, Banking
Remote banking customer service representative supporting financial accounts, retirement plans, and life insurance. Handling transactions and resolving customer issues across 24/7 rotational shifts.
Digital Support Agent, Ukrainian
Digital Support Agent with Ukrainian supporting customers by phone, chat, and email. Representing global brands through Atlean World’s multicultural customer-experience recruitment services.
Dutch Fashion Support Agent
Dutch-speaking fashion customer support agent answering customer queries for a global brand. Atlean World supports multilingual recruitment and relocation to Portugal.
Customer Care Rockstar, Dutch
Remote Dutch-speaking customer care role for Atlean World, an international HR consultant promoting multicultural work environments. Handling customer support across phone, chat, and email.
Automotive Support Agent, Danish
Automotive customer support agent for Atlean World, an HR SaaS consultant promoting multicultural recruitment. Supporting Danish-speaking customers remotely from Portugal while developing customer service skills.
Customer Experience Associate, Compliance
Customer Experience Associate supporting insurance compliance clients at ReSource Pro. Processing regulatory, licensing, intake, and sales-support tasks while delivering front-line service.
Customer Care Manager
Customer Care Manager leading CSR teams for Arketa’s operating system for fitness and wellness businesses. Coaching performance, managing omnichannel support queues, and improving partner experiences.
Payroll Support Specialist
Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
Employee Benefits Customer Service Representative
Remote customer service representative resolving claims, eligibility, and benefits inquiries for Foundation Risk Partners, a US insurance brokerage and consulting firm. Supporting clients and employees through phone, email, and Salesforce.
Family Support Specialist
Family Support Specialist supporting Tennessee caregivers of youth with complex behavioral-health needs. Building engagement, navigating systems, and coordinating peer-informed care at Holon Health.
Customer Service Representative
Customer Service Representative supporting federal student loan borrowers at Central Research. Handling high-volume calls, account questions, repayment options, and applications remotely.
Customer Care Manager – All Genders
Customer Care Manager coordinating client relationships and employee-benefit solutions for ValueNet, Germany’s leading employee-benefits provider. Remote from the Canary Islands or office-based in Fuerteventura.
Customer Service Representative, Career Changer
Telefonischer Kundenbetreuer im Homeoffice für Energieversorger-Kundenservice bei Mplus. Bearbeitung von Konten, Anmeldungen, Abrechnungen und Tarifen per Telefon und E-Mail.